Good Customer Service
3 or 6
hour workshop, or 3 day seminar
The first impression is the most
important one, especially in the hospitality and tourism industry. Learning Good
Customer Service is key to any successful business. In this workshop, course
topics are targeted to people who are working in the service industries, i.e.
retail sales, hospitality work, or any position where there is a one-on-one
contact with the public.
Some Topics:
-
Benefits of good customer service
-
Service, and what it means
-
Improving service
-
Difficult clients - how to handle
them
-
Pressure situations on the job
-
Understanding what people
interaction is all about
Telephone Techniques
3 hour workshop
The target audience for this course is front line staff. The workshop
provides a foundation for correct telephone procedures when handling calls from
clients. Customize your system for answering telephone calls. Increase your
confidence by applying better telephone techniques. Streamline and increase your
business. Your customers will keep coming back for more!
Some Topics:
-
Skills you need
-
Preparing for a call
-
How to give information clearly
and simply
-
Handling difficult calls
-
Controlling the conversation
These
workshops are for groups only, and can be
modified to suit staff training requirements. Help promote professionalism
in your business. Contact Evelyn
Braunschmidt for booking information.
